Shipping policy
Order Processing Time
All products are made to order. Please allow 2 to 7 business days for production before your order ships. Processing times may vary during holidays, sales or high-demand periods.
Shipping Time Estimates
Estimated delivery times after fulfillment:
- United States: 3 to 7 business days
- Canada: 5 to 10 business days
- United Kingdom & Europe: 5 to 10 business days
- Australia & New Zealand: 5 to 12 business days
- International Orders: 7 to 20 business days
Delivery times are estimates and may vary due to customs, carrier delays, weather or local postal services.
Shipping Rates
Shipping costs are calculated at checkout based on the product type, order quantity, shipping destination and selected shipping method.
Order Tracking
Once your order has shipped, you will receive a tracking number by email. Please allow up to 48 hours for tracking information to update.
Multiple Shipments
Some orders may arrive in separate packages depending on product availability and fulfillment locations.
Customs, Duties & Taxes
International customers may be responsible for customs fees, import duties or taxes charged by their local government. These fees are not included in the product or shipping price.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost or Delayed Packages
If your package is significantly delayed or appears lost in transit, please contact us. We will work with the shipping carrier to help resolve the issue.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging so we can assist you quickly.
Contact Us
If you have any questions about shipping, please contact us through our website contact page or customer support email info@adomtok.com